Return & Refund Policy

Last Updated: 9/8/2024

Thank you for shopping at Donovan James Official. We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines your rights and responsibilities when requesting a return, exchange, or refund for products purchased through http://www.donovanjamesofficial.com.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
  
  

• Items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.
  
  

• Items such as intimate apparel, accessories, and clearance/sale items may not be eligible for return (final sale).
  
  

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
  
  

• Digital music or downloadable products
  
  

• Final sale/clearance items
  
  

• Worn, used, or damaged items not due to our error
  
  

3. Return Process

To initiate a return:

1. Contact us at donovanjames@adaptogenicrecords.com with your order number and reason for return.
   
   

2. Once your return is approved, we will provide instructions for mailing the item back.
   
   

3. Customers are responsible for return shipping costs unless the item was received defective or incorrect.
   
   

4. Refunds

• Refunds will be issued to your original payment method once the returned item has been received and inspected.
  
  

• Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
  
  

• Shipping costs are non-refundable (unless the return is due to our error).
  
  

5. Exchanges

• If you need to exchange an item for a different size or color, please contact us to confirm availability.
  
  

• Exchanges are subject to the same eligibility requirements as returns.
  
  

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 7 days of delivery.
  
  

• We will cover the return shipping costs and issue either a replacement or full refund.
  
  

7. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
   
   

2. Contact your credit card company or bank (it may take time before your refund is officially posted).
   
   

3. If you’ve done all of this and still have not received your refund, please contact us.
   
   

8. Contact Us

For questions about returns, exchanges, or refunds, please contact us:

Donovan James Official
Email: donovanjames@adaptogenicrecords.com
Website: http://www.donovanjamesofficial.com